Business Process Consulting
We map your core processes, score every inefficiency, and hand you a prioritized roadmap to fix them. Backed by Six Sigma methodology.
How it works
Consulting That Actually Improves Business Processes
Discovery
We interview your team, map every core process end to end, and document
what is actually happening versus what should be. Swimlane diagrams, KPI
definitions, and role clarity included.
Measurement
We score each process against our proprietary Process Maturity Scale and
quantify the cost of every inefficiency we find. You see exactly where
the waste is and what it is worth.
Execution & Control
We build and implement the fixes. SOPs, automation, tool changes, training.
Then we put controls in place so the improvements stick after we are done.
Your Processes Are Costing You More Than You Think
Most companies have never had someone map how their business actually operates. Processes get built out of necessity, knowledge lives in people instead of systems, and nobody has a complete picture of where time and money are being lost.
Brewster Consulting Group runs a structured business process consulting engagement that changes that. We use our proprietary Process Maturity Scale to score every core process in your operation, identify the inefficiencies with the highest cost, and hand you a prioritized roadmap to fix them.
Our engagements are backed by Six Sigma Black Belt methodology and have identified millions in recoverable costs and operational waste across manufacturing, financial services, healthcare, and professional services. We do not just document your problems. We fix them.
"We thoroughly enjoyed working with Brewster Consulting Group. They did an excellent job of documenting our current processes and highlighting opportunities for improvement. We now have matured processes with tangible targets and action items to further optimize our workflows and business as a whole."
Director of Operational Analytics
"It is rare that you call a random consulting company off the internet and get what you think you're going to get, but kudos to [Brewster Consulting]. You have exceeded our expectations."
Director of Operations
"I've dealt with hundreds of vendors before. There's only three that I would give a positive recommendation for. Brewster is one of those three."
Director of Health Information Technology
Common questions about business process consulting engagements with Brewster Consulting Group:
What does a business process consulting engagement actually look like?
A business process consulting engagement starts with structured discovery across your core operations. We interview your team, map every key process end to end using swimlane diagrams, score each one against our proprietary Process Maturity Scale, and deliver a prioritized roadmap with specific recommendations and dollar values attached. Engagements run 6 to 10 weeks depending on scope.
How do you score or measure our current processes?
We use our proprietary Process Maturity Scale, an 8-level framework that scores each process from Level 1 (undocumented, lives in someone's head) through Level 8 (fully automated with real-time decision making). Every process gets a score, a gap analysis, and a recommended next level. This gives you an objective baseline and a clear picture of where to focus first.
What does business process consulting cost?
Engagements are fixed fee and scoped after a discovery call. Pricing varies based on the number of processes reviewed, business units involved, and overall scope. You know the full investment before any work begins.
How long does it take to see results?
Most clients receive their full process maps, maturity scores, and prioritized recommendations within 6 to 8 weeks. For companies that move into implementation, measurable operational improvements typically show up within 90 days of execution starting.
What industries do you work in?
We have delivered business process consulting engagements across financial services, healthcare, manufacturing, oil and gas, professional services, and home services. The methodology is the same across industries. The pain -- processes built out of necessity instead of design -- is universal.
We already have documented SOPs. Do we still need a business process consultant?
Having SOPs does not mean your processes are optimized or that they reflect how work actually gets done. Most companies we work with have some documentation. What they are missing is an objective score of how mature each process is, where the biggest gaps are, and what fixing them is worth in dollars. That is what the engagement delivers.
What is the difference between business process consulting and hiring a full-time operations manager?
A full-time operations manager costs $90,000 to $130,000 per year, takes months to hire, and needs ramp time before they can assess anything. A business process consulting engagement delivers a complete operational assessment, prioritized roadmap, and implementation support in 6 to 10 weeks at a fraction of that cost. Many clients use the engagement output to define exactly what they need before making any full-time hire.
What do we actually receive at the end of the engagement?
You receive swimlane process maps for every core process reviewed, a Process Maturity Scale score for each one, a prioritized recommendations report with dollar values attached to each improvement opportunity, KPI definitions, and a phased implementation roadmap. Every deliverable is yours to keep and act on with or without continued support from Brewster.
